These terms govern how you use Maxtech and how we sell electronics to you. By browsing, creating an account, or placing an order, you agree to them.
Maxtech Inc. ("Maxtech," "we," "us") operates maxtech.com and related services (the "Service") as an online electronics retailer specializing in PCs, components, peripherals, and accessories. These Terms of Service ("Terms") form a binding agreement between you and Maxtech when you access or use the Service.
The Service includes our website, mobile-optimized pages, customer support channels, order tracking, and any tools we provide to browse, compare, and purchase products. Product specifications, compatibility information, and pricing are provided for your convenience — always verify critical specs before purchasing high-value components.
You must be at least 18 years old and able to enter a legal contract to use the Service. If you are using Maxtech on behalf of a business, you confirm you have authority to bind that organization to these Terms.
If you do not agree, do not use the Service. Continued use after we update these Terms means you accept the revised version. Questions about these Terms can be directed to our support team or [email protected].
You may shop as a guest or register for a Maxtech account. Accounts let you track orders, save addresses, manage returns faster, and access wishlists and restock alerts. Guest checkout is always available — see our FAQ for details.
To create an account, visit our sign-in page and register with a valid email address. Once registered, you can manage your profile, order history, and saved addresses from your account dashboard.
You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate, up-to-date information when you register or checkout. Notify us immediately at [email protected] if you suspect unauthorized access.
We may suspend or close accounts used for fraud, abuse, bulk-ordering in violation of MAP policies, or violations of these Terms. To close your account, email [email protected] or use the account settings in your dashboard.
When you submit an order, you make an offer to buy. We may accept or decline it — for example, if an item is out of stock, a price was listed incorrectly, or we suspect fraudulent activity. An order is not confirmed until you receive an order confirmation email with an order number.
Prices are in US dollars. Sales tax is calculated at checkout based on your shipping address and applicable state/local rates. Tax-exempt organizations can upload their certificate in account settings before ordering — see our FAQ on payment & account for setup help.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. Business customers can apply for net-30 terms with approved credit. Payment is charged when your order is placed, or when backordered items ship if you authorized split shipment at checkout.
If you find a lower price on an identical in-stock item from Amazon, Newegg, Best Buy, or B&H within 7 days of your purchase, contact us with a link and we will refund the difference. Marketplace sellers, auction listings, and refurbished/open-box comparisons are excluded. See our FAQ for full price-match terms.
Items marked as backordered or pre-order will ship when stock arrives. Estimated ship dates are shown on the product page but are not guaranteed — GPU and CPU launches may experience manufacturer delays beyond our control. You may cancel a backorder before it ships for a full refund.
Some manufacturers enforce Minimum Advertised Price (MAP) policies. We comply with MAP and cannot advertise prices below manufacturer-set floors. We may limit order quantities on high-demand items (GPUs, consoles, limited drops) to prevent scalping and ensure fair access for all customers.
We ship to all 50 US states and US territories. International shipping is not available at this time. For full shipping details, see our shipping FAQ.
Standard shipping is free on orders over $50; orders below that amount have a $6.99 flat shipping fee. Express (1–2 business days) and next-day delivery are offered at checkout for an additional charge. Orders placed before 2:00 PM ET on business days ship the same day from our Austin fulfillment center.
Standard delivery typically arrives in 2–5 business days. Delivery estimates are not guaranteed — carriers, weather, holidays, and remote locations can cause delays. We are not responsible for carrier delays once the package is in transit.
Title and risk of loss transfer to you when the carrier picks up the package. Orders over $500 and all GPU shipments require an adult signature at delivery unless you explicitly opt out at checkout. We strongly recommend signature confirmation for motherboards, monitors, and other fragile electronics.
Inspect packages upon delivery. If the outer box shows damage, note it with the carrier before signing. Report shipping damage within 48 hours via contact support with photos.
Our return policy is designed to be fair for both customers and our inventory team. For quick answers, see our returns FAQ.
Unopened items in original packaging may be returned within 30 days of delivery for a full refund. Opened items may be subject to a 15% restocking fee unless they are defective or we sent the wrong product. Software license keys, digital downloads, and opened consumables (thermal paste, cable ties, etc.) cannot be returned once activated or opened.
For defective or incorrect items, contact us within 48 hours of delivery with your order number and photos of the issue. We will send a prepaid return label and ship a replacement without waiting for the return to arrive. For DOA GPUs and motherboards, we prioritize same-day replacement when stock allows.
Defective or incorrect items: we cover return shipping with a prepaid label. Change-of-mind returns: you pay return shipping unless you use our discounted return label ($7.99 deducted from your refund). Items over $200 should be returned with original packaging and adequate insurance.
Refunds are issued within 2 business days of receiving the return. Credit card refunds usually post in 3–7 business days. PayPal refunds are typically instant. Store credit is applied immediately if you choose that option in your account.
Maxtech sells new, open-box, and refurbished electronics. Every product condition is clearly stated on the product page before purchase.
Every new product is sourced from authorized distributors unless the listing clearly says open-box or refurbished. We do not sell gray-market imports, counterfeits, or used goods labeled as new. Serial numbers are recorded when inventory enters our warehouse and linked to your order for warranty purposes.
Open-box items are returns in like-new condition, tested and repackaged — photos of the actual unit appear on the product page. Refurbished units are manufacturer- or Maxtech-certified, tested, and carry a 90-day Maxtech warranty in addition to any remaining manufacturer coverage. See our FAQ for condition definitions.
Manufacturer warranties apply to all products (typically 1–3 years depending on brand). Your Maxtech invoice serves as proof of purchase. For warranty claims within the first 30 days, contact us and we will coordinate the RMA — we handle prepaid labels and replacement shipping. After 30 days, we can help facilitate manufacturer warranty service but cannot control their decisions or turnaround times.
EXCEPT AS STATED ABOVE, PRODUCTS ARE SOLD WITHOUT WARRANTIES BEYOND WHAT THE MANUFACTURER PROVIDES. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE MAXIMUM EXTENT ALLOWED BY LAW.
We make every effort to display accurate prices, but errors occur — especially during flash sales and GPU drop events. If we identify a pricing error before your order ships, we will contact you to confirm the correct price or offer to cancel for a full refund. We reserve the right to cancel orders placed at clearly erroneous prices (e.g., a $4,000 GPU listed at $40).
Promotional codes, bundle deals, and flash sale prices are subject to availability and may change without notice. Unless stated otherwise, promotions cannot be combined with other offers, price-match refunds, or employee discounts. One coupon per order. Promotions do not apply to backordered items unless explicitly stated.
Maxtech gift cards and store credit are non-refundable and cannot be redeemed for cash. Gift cards do not expire. Store credit issued from returns is applied to your account and can be used on future orders. Lost or stolen gift cards cannot be replaced unless you have the original purchase receipt and card number.
You agree not to use the Service to:
We cooperate with law enforcement on suspected illegal activity and may report fraud to payment processors and industry databases.
Everything on maxtech.com — text, images, logos, software, product comparison tools, and layout — is owned by Maxtech or our licensors and protected by copyright, trademark, and other intellectual property laws.
Brand names, product images, and specifications belong to their respective manufacturers and are used for retail and informational purposes under fair use. NVIDIA, AMD, Intel, and other trademarks are property of their respective owners.
You may not copy, modify, distribute, scrape, or build derivative works from our site content without written permission. Personal, non-commercial reference use of product specs and compatibility data is permitted.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Our Cookie Policy explains how we use cookies and similar technologies.
By placing an order, you consent to receive transactional emails about your purchase — order confirmations, shipping updates, delivery notifications, and return status. These emails are required for order fulfillment and cannot be opted out of while you have an active order.
With your consent, we may send promotional emails about sales, new products, and restock alerts. You can unsubscribe at any time via the link in any marketing email or in your account settings. Unsubscribing from marketing does not affect transactional emails.
If you opt in to SMS shipping alerts at checkout, message and data rates may apply. Reply STOP to cancel. We do not sell your phone number to third parties.
TO THE FULLEST EXTENT PERMITTED BY LAW, MAXTECH IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST DATA, LOST PROFITS, COMPONENT INCOMPATIBILITY, OR BUSINESS INTERRUPTION — ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCT YOU BUY THROUGH IT.
WE ARE NOT RESPONSIBLE FOR DAMAGE CAUSED BY IMPROPER INSTALLATION, OVERCLOCKING, INADEQUATE POWER SUPPLY, OR USE OF PRODUCTS OUTSIDE MANUFACTURER SPECIFICATIONS.
OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO WHAT YOU PAID MAXTECH FOR THE PRODUCT OR SERVICE THAT CAUSED THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.
Some states do not allow certain liability exclusions. Where that applies, our liability is capped at the maximum the law permits.
We want to resolve disputes fairly and quickly. Before filing any legal claim, contact us at [email protected] or through our contact page and allow 30 days for informal resolution. Most issues — shipping delays, return questions, warranty coordination — are resolved faster through our support team.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Travis County, Texas.
YOU AGREE TO RESOLVE DISPUTES WITH MAXTECH ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING.
We may revise these Terms at any time. Material changes will be posted on this page with an updated effective date. For significant changes, we may also email registered account holders at the address on file.
Using the Service after changes take effect means you accept the new Terms. If you disagree with updated Terms, stop using the Service and close your account if applicable.
Questions about these Terms, legal notices, or privacy requests:
Maxtech Inc. — Legal Department
4200 Tech Park Drive, Suite 200
Austin, TX 78759
[email protected]
For order support, returns, and product questions, visit our contact page or browse the FAQ. Account holders can also manage orders from their account dashboard.
Support hours: 7 days a week, 8 AM – 10 PM ET. Average live chat response time under 4 minutes.
