You'll receive an order confirmation email within minutes of checkout. It includes your order number, item summary, and estimated ship date. If you don't see it, check your spam folder or log into your Maxtech account under Order History.
Orders can be modified or cancelled within 30 minutes of placement, as long as they haven't entered our picking queue. Contact support immediately via live chat or phone with your order number. Once a label is printed, changes require a return after delivery.
When your order ships, you'll get a tracking email with a carrier link. You can also track from your account dashboard. Tracking updates typically appear within 4–6 hours of the package leaving our warehouse.
Backordered items show an estimated restock date on the product page. You're only charged when the item ships. If the restock date changes by more than 7 days, we'll email you with the option to wait or cancel for a full refund.
If you place multiple orders within 30 minutes to the same address before any have shipped, contact support and we can merge them into a single shipment with one tracking number. Merged orders still qualify for free shipping if the combined total exceeds
Yes. Standard shipping is free on orders over $50. Orders below that threshold have a flat $6.99 shipping fee. Express (1–2 business days) and next-day delivery are available at checkout for an additional charge.
Unopened items in original packaging can be returned within 30 days of delivery for a full refund. Opened items may incur a 15% restocking fee unless defective. Software, digital downloads, and opened consumables (thermal paste, cable ties) are non-returnable.
New: factory-sealed, never opened. Open-box: returned item in like-new condition, tested and repackaged — clearly labeled with photos of actual unit. Refurbished: manufacturer- or Maxtech-certified, tested, with a 90-day Maxtech warranty. All conditions are stated on the product page before you buy.
